HOW CAN WE HELP YOU?
We want you to love every item you purchase from Kuwait Store. If you are not completely satisfied, returning your order is simple and hassle-free.
Follow these steps for a seamless return process:
- - Initiate Your Return: Contact our support team via WhatsApp or Email within 14 days of receiving your order to request a return.
- - Prepare the Package: Ensure the item is unused, in its original condition, and placed back in its original packaging.
- - Schedule Pickup: Our courier partner will contact you to arrange a convenient time to pick up the package from your location.
Once we receive and inspect your return, you will receive a confirmation email. Please allow 5 - 7 business days for the refund to be processed back to your original payment method.
Simply browse our collection, add the items you love to your shopping cart, and proceed to checkout. Please ensure your contact details and address are correct before confirming your order.
No, you can shop as a guest. However, creating an account allows you to track your orders, save your address for faster checkout, and get exclusive offers.
We process orders quickly, but if you contact us within 1 hour of placing the order, we will do our best to accommodate your request. Once shipped, orders cannot be cancelled.
Yes, 100%. We guarantee that all products sold on Kuwait Store are original and sourced directly from authorized distributors.
We restock popular items frequently.
We offer fast and reliable delivery to all areas in Kuwait. Orders placed are processed the same day.
Currently, we only ship within Kuwait. We are working on expanding our services to other countries soon.
Once your order is dispatched, you will receive a tracking link via email or SMS. You can also check the status in your account dashboard.
Our courier will contact you before delivery to coordinate the best time. Please ensure your phone number is correct.
If you have not placed an order yet, you can edit your address in "My Account". If your order has already been confirmed, please contact our support team immediately.
We accept all major credit and debit cards (Visa, Mastercard) as well as KNET to ensure a smooth and secure checkout process.
Please check if the code has expired or if it applies to specific items only. Also, note that discount codes cannot be combined with other offers.
You can return items within 14 days of receipt, provided they are unused, in original packaging, and with all tags attached.
Please contact our support team via WhatsApp or email with your order number. We will arrange for a courier to pick up the item.
Once we inspect the returned item, refunds are processed within 5-7 business days to your original payment method or as store credit.
For hygiene reasons, personal care items and opened bedding products cannot be returned unless there is a manufacturing defect.